DELIVERY POLICY

We take pride in our customer service at Errand Solution and this includes not only the quality of our service, but also the speed of our service and delivery. Delivery times cannot be guaranteed, we cannot deliver to P.O. Boxes and the recipient may be called to schedule delivery.

DELIVERY TIMES

Requests for deliveries at specific times of day are not guaranteed. Please contact us with any specific questions regarding your delivery.

RESIDENTIAL DELIVERY 

If the recipient is not available at the time of delivery, we cannot leave the delivery with a neighbor. We can only arrange to leave a delivery at a neighbor’s upon specific. If you want your order to be left with a neighbor if the recipient is not home, please make sure to advise us in your delivery instructions at the time you place the order. You will need to provide the name and address of the neighbor.

BUSINESS DELIVERY

The delivery person may leave the gift with the front desk, security, or the receptionist. Errand Solution is not responsible for any delivery that is not properly handled. If the business is closed, delivery will be attempted the next business day.

CANCELLATIONS 

Once a Courier has accepted a submitted Errand Solution request, any cancellation or changes must be made before the Courier arrives at the Pickup Address. If the delivery is cancelled any time after arrival at the Pickup Address, the full charge may apply.

RE-DELIVERY ATTEMPTS

If the recipient is not available or if the delivery address provided cannot be found at the time of delivery we will attempt to contact both the recipient and sender for instructions. We will not leave a delivery unattended or unacknowledged without the express verbal permission of the sender. If, after reasonable attempts, the Courier is unable to complete the delivery, we will return the delivery to the sender. Return to sender trips, re-routing and any re-delivery attempts will result in additional charges to the sender.

WRONG OR RE-ROUTED ADDRESSES

Errand Solution will attempt to complete delivery to the address provided by the sender at the time of order submission. It is the sender’s sole responsibility to provide Errand Solution with the correct destination address for the intended recipient, and the sender agrees that Errand Solution will not be responsible for any losses, damages or other issues caused by delivery to the address provided by the sender. A signature from an adult at the submitted destination address will serve as evidence of the completion of delivery as agreed upon, if requested. Re-routing requests placed once a package is in transit will be honored, but may be subject to additional delivery charges, hold fees, or delays.

REJECTION OF DELIVERY

If the recipient refuses to accept delivery of a package, we will, when feasible, contact the sender for instructions on returning or disposing of the package. If the sender requests return of the package, the sender will incur further charges for the return of the package subject to standard Errand Solution rates. If a package cannot be delivered to the original recipient, or returned to the original sender, the package may be held, transferred or disposed of by Errand Solution in its sole discretion, with or without notice, and the shipper agrees to pay any costs incurred in the package hold, transfer, or disposal.